Definition of: call center

A department within a company or a third-party organization that handles telephone sales and/or service. Inbound call centers, which take calls from the outside, use automatic call distributors (ACDs) to route calls to the appropriate agent.

LEADING CALL CENTER OUTSOURCING SERVICES

Running or having a domestic or international call center in country India is the norm for several global companies today. So just to meet this fast growing international demand of call center in India is for cost-effective, customer-oriented call centers, many organizations worldwide are outsourcing these services by setting up call center industry in India.

Why Call Center Services?

Outsourcing is a powerful business model which Transfers the responsibility of one or more of the company's functions to an efficient and reliable source allows the company to focus on its core competency:-

Competency:

Reduces capital investment

Reduces requirement of manpower

Helps in business expansion

Why Go for Callcenter

» Skilled, professional, customer support and technical service representatives

» Improved market coverage

» Faster ramp-up, launch, and roll-out of new campaigns

» Experience with programs similar to yours

» Rapid response to market conditions

» Account management expertise

» Enhanced reporting capabilities

» Market testing capabilities

» Remote call monitoring

IT-Enabled Services Include:

» Helpdesk Services and remote troubleshooting of IT-related queries

» Transaction Processing

» Accounting Services

» Call Centers

» Remote Network Management

» End-to-end Processing Services